Complaints Procedure

We are committed to providing excellent care and service. If you are unhappy with any aspect of your treatment or experience, please let us know as soon as possible so we can address your concerns promptly.

Complaints can be made verbally or in writing. Our Complaints Manager, Tracy Neill, will be your main point of contact throughout the process.

Contact Details

We will acknowledge written complaints within 3 working days and aim to resolve concerns as quickly as possible. Verbal complaints will be resolved within 24 hours where possible. All complaints are handled confidentially, investigated fairly, and used to help improve our services.

Once our investigation is complete, we will provide a written response outlining our findings and any proposed solutions.

If you are not satisfied with our response, you may contact:

Dental Complaints Service
The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER
Telephone: 08456 120 540 / 020 8253 0800
Website: www.dentalcomplaints.org.uk

Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank, London, SW1P 4QP
Telephone: 0345 015 4033
Website: www.ombudsman.org.uk