Privacy Policy
Robertsbridge Dental Practice is committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Robertsbridge Dental Practice is the Data Controller responsible for how your personal information is managed, and responsible for your personal data (collectively referred to as “Company” “we”, “us” or “our” in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Contact Details
- Robertsbridge Dental Practice, 17–19 High Street, Robertsbridge, East Sussex, TN32 9AE
- Telephone:01580 881 880
- Email: zuhal@robertsbridge-dp.co.uk
Why We Collect Your Information
We collect and process personal information to:
- Provide safe and effective dental care
- Maintain accurate clinical records
- Arrange appointments and send reminders
- Process payments and treatment plans
- Communicate with you about your care
- Meet legal and regulatory requirements
The information we may hold includes your contact details, medical and dental history, treatment records, payment information, and, where required, other health-related information.
How We Use and Protect Your Information
Your information is kept secure and confidential. We only share your information when necessary for your care, to comply with legal obligations, or with your consent. This may include referrals to other healthcare providers or sharing information with NHS services where applicable.
We keep personal information only for as long as required by law and professional regulations.
Your Rights
Under data protection law, you have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request restriction of processing
- Object to certain types of processing
- Request deletion of information where legally permitted
- Request transfer of your data to another provider
Marketing and Communications
From time to time, we may contact you with information about our services, practice updates, special offers, or oral health information that we believe may be relevant to you. We will only do this where we have a lawful basis to communicate with you and where you have agreed to receive such information where required.
You can choose whether or not to receive marketing communications, and you may withdraw your consent at any time. If you wish to not receive any marketing information related to your dental health, please email the practice manager on Tracy@robertsbridge-dp.co.uk.
Managing Your Preferences
If you no longer wish to receive marketing emails, texts, or other promotional communications from us, you can opt out at any time by following the unsubscribe instructions included in our messages or by contacting the practice directly.
Please note that opting out of marketing communications will not affect important service-related messages, such as appointment reminders, treatment information, or updates relating to your care.
Website Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website usage, and enhance your browsing experience. You can control or disable cookies through your browser settings. However, restricting cookies may affect the performance of certain features on our website.
How We Use Your Information
We will only use your personal information for the purposes for which it was originally collected, unless we have a legitimate reason to use it for a related purpose that is compatible with the original use.
If we need to use your information for a significantly different purpose, we will inform you where required and explain the legal basis for doing so.
In certain circumstances, we may process personal information without obtaining additional consent where this is permitted or required by law.
Complaints
If you have any questions, concerns, or complaints about how your information is handled, please contact the Data Controller using the details above.
If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
- Telephone: 0303 123 1113
- Website: www.ico.org.uk
A full version of our Privacy Notice is available on request.